Good Customer Service is NOT Dead!
November 5th, 2010 by kmack

Recently I began a project for a wire vertical antenna and it called for a 20 ft fiberglass or non-conducting pole/mast of some sort. Not to worry as I have a trusty 20 ft Jackite pole in a nice green color. I put the antenna together but the vertical wire was too long and so there was considerable slack wire swinging in the breeze. After some head scratching, I measured my 20 ft Jackite and found it was only 18 ft long!!! YIKES! Did it shrink?

My 20 Foot Jackite Pole

Did it shrink? Nope, it is all good to go!

Thanks to the internet, I was able to send an email to Jackite products and ask if that was normal. In a short time, I received a very nice response from the Jackite vp and an offer that was over the top and way more than I was expecting. It was more than I could accept as I’ve been quite happy with the product otherwise. Turns out that it was a small quality control issue that I can tweak and correct personally.

I get no monetary or other gain out of this, but did want to give credit where credit is due. This level of customer support is often lacking in today’s busy world. I am glad to give a shout out to this company and its products! They do the job and the company stands behind them with good service. Outstanding job Jackite!


Kelly K4UPG PB #173

3 Responses  
  • Mike writes:
    November 7th, 20109:44 amat

    Good morning Kelly, It’s always good news to read when a company comes through for the customer. It’s such a simple way to making a business a success but so many just do not click into it.

  • kmack writes:
    November 7th, 201012:42 pmat

    Hi Mike,
    Yes, it sure is nice to feel like a company cares about you as a customer! They did a fine job and I am pleased.

    Kelly K4UPG PB #173

  • Alex writes:
    November 11th, 201011:57 amat

    Yes “Good” customer service is quickly becoming a thing of the past, congrats to Jackite. I believe its total lack of training for employees and with electronic gadgets for communicating, interfacing with other living, breathing humans is slowly going away. My spouse laughs at me because I Talk to everyone everywhere I go, some respond others just give me a hatefull look!! Most of the time, if you just smile at a stranger, male or female, you will get a smile in return, Try it.
    I always try to treat my clients the way I would like to be treated. Seems there’s a verse in “The Book” for that.
    In the meantime maybe I should extend and measure my 3 31ft Jackite poles and see how close they are to 31feet??!!
    Alex K5uny Pb 105

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